Refund & Cancellation Policy of Chetan Sir's Group Tuitions
Clear, transparent terms regarding course enrollments, digital content access, and payment dispute resolution.
1. General Rule: No Refunds on Digital Content
Students and parents are strongly encouraged to review course descriptions, syllabus curriculum, batch validity duration, and free demo lectures (where available) before completing payment.
2. Eligible Exceptions (When We Issue a Refund)
We will gladly assist, refund, or resolve the issue under the following specific circumstances:
Multiple Charges for Same Batch
If your bank account was charged more than once for the same course transaction, the duplicate extra payment is 100% refunded.
Activation Delay Exceeding 48h
If funds were debited from your account but course access was not granted within 48 hours, we will either manually activate access or issue a full refund.
Persistent Verified Platform Error
If you cannot access your purchased content due to a defect on our technical infrastructure and our engineering team cannot resolve it within 7 working days.
Course Discontinued Before Start
If the Institute cancels or discontinues a batch prior to lecture delivery, a full refund or equivalent course credit is immediately provided.
3. How to Submit a Refund Claim
If your issue falls under any of the eligible exception categories above, email us at support@studyhub.in within 7 days of the transaction date with the following details:
- Your registered student full name and registered phone number.
- Date of payment, transaction amount, and Razorpay Order / Payment ID.
- Course or batch name purchased.
- Clear screenshot of the bank deduction receipt or technical error.
Our team acknowledges tickets within 48 hours and completes resolution within 7 working days.
4. Refund Method & Processing Timelines
All approved refunds are credited back strictly to the original payment source (e.g. original UPI account, debit card, or bank account used at checkout).
5. Incomplete or Failed Bank Transactions
If your transaction failed at the payment gateway page but money was debited from your bank, the funds are held by your banking partner and are automatically reversed by your bank within 5 to 7 working days according to RBI payment gateway rules. If the reversal does not occur, please contact your issuing bank with the banking reference number.
6. Account Misuse & Zero-Refund Violations
No refunds will be granted under any circumstance if an account has been suspended or terminated for violating our Student Code of Conduct, including but not limited to: content recording, copyright piracy, abusive behavior towards teachers, or multi-user credential sharing.