Privacy Policy — Chetan Sir's Group Tuitions

1. Introduction

This Privacy Policy explains how Chetan Sir's Group Tuitions ("we", "us", "the Institute") collects, uses, stores, and shares your personal data when you use our website https://studyhub.classyukti.in and our mobile application "Chetan Sir's Group Tuitions App" (together, the "Services").

Our Services are provided using the technology platform ClassYukti (https://classyukti.in). The Institute decides why and how your data is used for your learning and academic mentorship. The Platform stores and processes your data on the Institute's behalf to run, secure, and deliver the educational technology infrastructure.

By registering for or using our Services, you agree to this Privacy Policy. If you do not agree with any terms, please do not access or use the Services.

2. Who We Are

The Institute (Data Controller)

Chetan Sir's Group Tuitions
New Delhi, India
Email: support@studyhub.in
Phone: +91 (080) 4567-8900

Technology Platform

ClassYukti
ClassYukti (Technology Provider)
Website: https://classyukti.in
Email: support@classyukti.in

3. Information We Collect

3.1 Information You Provide Directly

Full name, mobile phone number, email address, and encrypted account credentials.
Academic details such as selected courses, target exams/subjects configured by the Institute, city, and optional profile photo.
Academic submissions including assignment answers, doubt questions, quiz attempts, and support messages.

3.2 Information Collected Automatically

Device & Diagnostics: Device model, OS version, app version, IP address, device identifiers, and crash reports.
Learning Progress: Video lectures watched, watch duration, completion rate, test scores, and live class attendance records.
Push Notification Tokens: Used exclusively to deliver timely schedule updates, class reminders, and batch announcements.
Security Signals: Integrity checks and DRM tokens used to prevent unauthorized screen recording and account piracy.

3.3 Payment Information

Secure Payments: Payments are processed directly through Reserve Bank of India (RBI) authorized payment aggregators (e.g., Razorpay). We never store or handle your debit/credit card numbers, CVV, UPI PINs, or net-banking passwords. We only receive confirmation status, transaction ID, and amount paid.

3.4 App Permissions & Offline Data Storage

Notifications: To send class timetable changes, live batch alerts, and mock test notifications.
Storage & Offline Access (Mobile App Only): Offline downloading and local caching of study materials are supported strictly within the native mobile application (if an app is available for the Institute). Students cannot save or store offline data through the desktop/mobile website browser.
Camera / Microphone: Required solely if participating in live two-way classes or uploading doubt photos.

4. How We Use Your Information

Your information is used strictly for legitimate academic delivery and platform operations:

To create and manage your learner profile and grant access to courses, live sessions, and study material.
To process enrollment transactions and maintain your course validity records.
To generate detailed diagnostic test analytics and personalized academic improvement reports.
To protect content integrity, prevent unauthorized piracy, and detect account sharing.
To comply with statutory accounting, tax, and educational compliance regulations.

We do not sell, rent, or trade your personal information to third-party advertisers.

6. Storage & Data Security

Your data is processed and stored on secure cloud servers. We implement robust technological and organizational safeguards, including SSL/TLS 256-bit encryption for data in transit, AES-256 encryption at rest, multi-tenant database isolation, and role-based access restrictions.

7. Data Retention & Deletion

We retain your learning history, course enrollments, and performance records for as long as your account remains active. If you request account closure, we securely delete or anonymize your personal identifiers within 30 days, retaining only records required by Indian taxation and accounting laws.

8. Protection of Minors

Our educational services are frequently used by school students under 18 years of age. Students under 18 must use the Services under the supervision and with the consent of a parent or legal guardian. We collect data solely for learning and mentorship purposes. Parents and guardians may contact us at any time to review, correct, or request the deletion of their child's records.

9. Your Rights Under DPDP Act 2023

Under India's Digital Personal Data Protection Act, 2023, you hold the right to:

Right to Access: Request a summary of your personal data processed by us.
Right to Correction: Request immediate correction of inaccurate or incomplete details.
Right to Erasure: Request the deletion of your account and personal records.
Right to Grievance Redressal: Submit a complaint regarding data processing to our Grievance Officer.
Right to Nominate: Nominate an individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, email us at support@studyhub.in with your registered mobile number and verification details.

10. Grievance Officer

In accordance with the Information Technology Act 2000 and the DPDP Act 2023, the contact details for privacy and grievance redressal are provided below:

Institute Grievance Officer: Chetan Sir's Group Tuitions Grievance Officer

Address: New Delhi, India

Email: support@studyhub.in

Helpline: +91 (080) 4567-8900 (Monday – Saturday: 9:00 AM – 7:00 PM IST)

Complaints are acknowledged within 48 hours and resolved within 30 days of receipt.

11. Contact Details

For any questions regarding this Privacy Policy, please contact Chetan Sir's Group Tuitions at support@studyhub.in or visit our Contact Page.

Privacy Policy of Chetan Sir's Group Tuitions